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Kapiti Castles, Covid-19 and Our Response
What a whirlwind of a time it has been for the events industry, and the fantastic work this country has done. At Kapiti Castles, we have significant admiration for the work that has been done to keep everyone safe and the community spirit that has grown to keep everyone positive.
The team at Kapiti Castles would also like to thank our customers for their support and encouragement during this time - it is much appreciated.
With the latest announcement, Level 1 will look a little different for us. Although we will hire out our entire range of inflatables and entertainment, our main priority is to keep our customers, employees and local community safe. We have re-implemented our Covid Level 2 policies, procedures and processes to ensure that we can operate our business.
Booking & Payment
For most of our customers, our business has always operated in a contactless way when making a booking, so there is no change in how we work here. So you can still book online 24/7 whenever and wherever you want, or you can call our bookings team on (022) 099 0843 between 8 am and 8 pm 7 days a week.
In the unfortunate circumstances that we move to a higher alert level, or you are no longer able to host your event due to personal restrictions or circumstances relating to COVID-19 - We have removed the stress for you, and your booking can be cancelled at no charge.
Contactless payment can be made in advance of your booking, and we have a safe and secure system to complete this. Payment can be made via:
Over the Phone with your Debit or Credit Card
Online through our secure service with your Debit or Credit Card
We do not charge additional fees for online or in-person contactless payment, and for those who are not familiar with online payments, payment made via paywave upon delivery with Eftpos, Debit and Credit Cards.
Equipment Deliveries Collections/Returns
To keep contact to a minimum we are promoting our offering of non-contact delivery service and self-service options on a range of our hire options. Please do not come to collect equipment without booking first and If you do prefer a delivery option, then, of course, we can complete that for you.
Although we are in no way promoting social gatherings or parties, we can operate at public events complying with Alert Level 2 Guidelines of up to 100 people within a defined space. Our staff prpvoding a service to your event are not included within this limit.
- Inflatables will only be set up in private back gardens or at events operating with Alert Level 2 Guidelines.
- We are only accepting hires where inflatables will be set up on the grass or indoors.
- The inflatable cannot be moved whilst on hire, however, this is already standard procedure.
- Access must be clear.
- If an outdoor socket isn't available, then your extension lead will need to be plugged in and put outside for us to plug into before our arrival.
- The inflatable will be disinfected upon collection and then left in storage for a minimum of 2 days before being cleaned thoroughly ready for hire again.
- You must inform us if upon booking if anyone in your household shows symptoms of Coronavirus or have had symptoms in the past 14 days.
- If any member of the household starts to develop the Coronavirus symptoms during the hire period then the use of the inflatable must cease, and we must be informed of this immediately.
If you are doing a self-service hire, the hired equipment will be left in a secure place at our premises, with instructions for collection sent to you via text and email when your booking is confirmed – you may not see or have contact with our staff during this process. Your confirmation email will also include instructions on the secure place to return your equipment once your booking has ended.
Hire Agreements, Health and Safety and our Terms and Conditions are now included in our online booking form so you may not need to sign for this on collection as you usually would.
We have always operated our business with extensive cleaning procedures, including disinfecting every piece of equipment after every hire with commercial equipment and ensuring that it is safe and meets our high standard. But during alert Level 2, we have made our rules around this more strict, including using additional products and different methods.
Our fantastic LayBy options allow you to confirm your booking and spread the payments over as many weeks as you want.
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