How do I make a booking?

Once you have decided what entertainment you would like at your event, there are many ways you can make a booking. Once confirmed, our expert team will gather all the information and add it to our system; this usually happens within a few minutes.


I have found a cheaper quote; will you match it?

We are your #1 local event and party hire experts because of our high standard of service and the latest and greatest equipment, providing safe and clean fun. We always work to give you the best entertainment at the best price, but we are unable to compromise on our values and service for your event meaning we are unable to price match.


What are the payment options?

We believe that you should be able to pay for your booking with us in whatever way works for you, We offer a variety of payment options to suit everyone, which you can read more about below. If you don’t see a payment option that works for you, just let us know and we will work together to find the best solution for you - just ask!

  • Invoice
    • If you require an invoice for your booking, please contact our accounts team at accounts@kapiticastles.co.nz or (022) 099 0843 to arrange this no less than 14 days before the start date of your event
  • Layby
    • Our fantastic LayBy payment option allows you to confirm your booking now and spread the payments over the weeks leading up to your booking with as much or as little as you like each week.

      • It is super easy, just head over to our online booking form complete all of the information, choose ‘LayBy’ as your payment method and click 'Book Now' and your all set - Our accounts team will do the rest and be in contact with you.
      • Once we have recieved your booking, we will confirm it for you and then pass your information over to our accounts team who will be in contact with you to sign you up for our LayBy payment option - but best of all, there are no minimum or maximum payments, and they don’t need to be regular. You can arrange the payments to suit your needs. All that we ask is that the total cost of your booking is paid up to date at least seven days before your booking starts.
      • We have made it as easy as possible for you to adjust your booking so there is no minimum or maximum spend to use our LayBy payment option. Each time you add or remove items from your booking, you will receive an update quote and confirmation outlining the new details and price.
      • We accept our LayBy payment option for everything on our website from our Giant Games to our Obstacle Courses, You choose.
      • There are no additional costs to paying with our LayBy payment option, as long as your booking is paid in full by the time we deliver, there are no additional charges.
  • Eftpos/Debit/Credit Card on delivery
    • Our delivery team have portable eftpos machines available in their vehicles which will allow you to pay for your booking using your eftpos, debit or credit card upon their arrival. We do not have a surcharge for credit card or paywave payments.
  • Bank Transfer
    • Payment via a bank transfer is accepted. To arrange this, please email our accounts team at accounts@kapiticastles.co.nz or call (022) 099 0843 to request this option. Please put your Booking ID as the reference for your payment so we can assign the payment to your booking.
  • Over the phone (Debit/Credit Card)
    • Over the Phone - Our accounts team are available to process your payment over the phone through our secure server using your debit or credit card. Please call our accounts team on (022) 099 0843 with your Booking ID to do this.

  • Online (Debit/Credit Card)
    • Payment for your booking can be made using our secure online portal with your credit or debit card and must be completed no less than three working days before your event starts. To arrange this, please email our accounts team at accounts@kapiticastles.co.nz or call (022) 099 0843 to request this option.
  • Cash on Delivery
    • Payment for your booking can be made in cash (notes and coins) to the delivery team on arrival.

Do you own all the equipment on your website?

We are proud to say that we own and operate everything you see on our website; we even design and manufacture a lot of it ourselves!


Can we see the equipment before we book?

A picture speaks a thousand words, and you can see everything we have to offer on our website; however, if you really want to see our equipment before you book, you can make an appointment to see us. Our smaller items are nice and easy, but our inflatables take lots of time to set up, so there may be a small charge for this.


Will the equipment fit at my event?

There is always a solution! The measurements of each item are displayed readily on our website, but if you are unsure, just contact us, and we can give you more advice over the phone or complete a site visit.


Will you make regular contact once I have booked?

You can be assured that once you receive your confirmation email, your booking is safe! Our Bookings & Events team will reach out to you a couple of weeks before, a week in advance, and in the morning of your event to run through the final details and ensure there are no changes. Other than that, you will meet us at your delivery time, where your event will be filled with FUN. If you need to talk to us before your booking, we are here and ready to help.


When will you arrive at the event?

Every item we have for hire takes different amounts of time to set up, but your delivery team will always arrive before your party with plenty of time for any final adjustments.


What happens if it rains?

Sometimes the weather is ready for your event, and all we ask is that you cancel the booking no later than 2 hours before your event start time, but you can read our terms and conditions for more information.


Can I make a last-minute booking?

You definitely can! We have a wide range of equipment, so we can always cater for your event even if you call us on the day.


Can I cancel my booking?

We understand that sometimes things can change, we ask that you contact us as soon as you can. Behind the scenes, there is lots of challenging work to ensure your booking can go ahead and setting up and maintain equipment, sometimes weeks and months in advance. Depending on your booking, there may be a cancellation charge.


Can you set up on concrete, driveways, gravel or decking?

Most of the equipment is designed to be set up on a grassed area or indoors, but we understand that this may not always be possible. We recommend contacting us before you book to talk through your options and create the best solution.


Can I have the equipment for more than 24 hours?

We have standard pricing for 4, 6 and 24 hours available on our website, but you can have the equipment for as long as you want if it is a safe and secure area – We offer a long term hire price from just $12 per day.


YOUR QUESTIONS, OUR ANSWERS

Planning your event can lead to many questions. We will have the answers to all your questions (about bouncy castles), being in the industry for over 12 years makes us experts! Whether it’s a question about the equipment you are wanting to hire, or need some advice for your event – We are here to help! We have put together some of the most common questions below, but of course if you need more information just get in touch.

Kapiti Castles has inspired fun on our website
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