How do I make a booking?

Once you have decided what entertainment you would like at your event, there are many ways you can make a booking. Once confirmed, our expert team will gather all the information and add it to our system; this usually happens within a few minutes.

I have found a cheaper quote; will you match it?

We are your #1 local event and party hire experts because of our high standard of service and the latest and greatest equipment, providing safe and clean fun. We always work to give you the best entertainment at the best price, so if you can find a company just as good as us, offering the same equipment, then we may price match your booking.

What are the payment options?

We believe that you should be able to pay for your booking with us in whatever way works for you, that is why we have multiple payment options – But, if you would like another payment option, just ask!

  • Invoice
  • Layby
  • Eftpos/Debit/Credit Card on delivery
  • Bank Transfer
  • Over the phone (Debit/Credit Card)
  • Online (Debit/Credit Card)
  • Cash on Delivery

Do you own all the equipment on your website?

We are proud to say that we own and operate everything you see on our website; we even design and manufacture a lot of it ourselves!

Can we see the equipment before we book?

A picture speaks a thousand words, and you can see everything we have to offer on our website; however, if you really want to see our equipment before you book, you can make an appointment to see us. Our smaller items are nice and easy, but our inflatables take lots of time to set up, so there may be a small charge for this.

Will the equipment fit at my event?

There is always a solution! The measurements of each item are displayed readily on our website, but if you are unsure, just contact us, and we can give you more advice over the phone or complete a site visit.

Will you make regular contact once I have booked?

You can be assured that once you receive your confirmation email, your booking is safe! Our Bookings & Events team will reach out to you a couple of weeks before, a week in advance, and in the morning of your event to run through the final details and ensure there are no changes. Other than that, you will meet us at your delivery time, where your event will be filled with FUN. If you need to talk to us before your booking, we are here and ready to help.

When will you arrive at the event?

Every item we have for hire takes different amounts of time to set up, but your delivery team will always arrive before your party with plenty of time for any final adjustments.

What happens if it rains?

Sometimes the weather is ready for your event, and all we ask is that you cancel the booking no later than 2 hours before your event start time, but you can read our terms and conditions for more information.

Can I make a last-minute booking?

You definitely can! We have a wide range of equipment, so we can always cater for your event even if you call us on the day.

Can I cancel my booking?

We understand that sometimes things can change, we ask that you contact us as soon as you can. Behind the scenes, there is lots of challenging work to ensure your booking can go ahead and setting up and maintain equipment, sometimes weeks and months in advance. Depending on your booking, there may be a cancellation charge.

Can you set up on concrete, driveways, gravel or decking?

Most of the equipment is designed to be set up on a grassed area or indoors, but we understand that this may not always be possible. We recommend contacting us before you book to talk through your options and create the best solution.

Can I have the equipment for more than 24 hours?

We have standard pricing for 4, 6 and 24 hours available on our website, but you can have the equipment for as long as you want if it is a safe and secure area – We offer a long term hire price from just $12 per day.


Confirm your booking today with our easy online booking option. Whenever and wherever you want, 24 Hour a Day, 7 Days a Week, 365 Days a year!


Planning your event can lead to many questions. We will have the answers to all your questions (about bouncy castles), being in the industry for over 12 years makes us experts! Whether it’s a question about the equipment you are wanting to hire, or need some advice for your event – We are here to help! We have put together some of the most common questions below, but of course if you need more information just get in touch.


Book Now & Pay Later, with our easy LayBy option. Confirm your booking today, spread the payments over the weeks ahead. No minimum payments.


Our April Offer of the Month is our Giraffe Bouncy Castle - Save up to $50 when you book online during the Month of April, for any date in 2022.

Kapiti Castles has inspired fun on our website