Our easy to use online booking system lets you book whenever and wherever you want 24 hours a day, 365 days of the year
Cash on Delivery
Payment for your booking can be made in cash to the delivery team on arrival.
Eftpos/Debit/Card Card on delivery
Our delivery team have portable eftpos machines available in their vehicles which will allow you to pay for your booking using your eftpos, debit or credit card. We do not have a surcharge for credit card payments.
We have developed a Layby payment option that allows you to pay for your booking over a long or short period of time. You can view more about our Layby option by clicking here.
If you require an invoice for your booking, please contact our accounts team at email@example.com or (022) 099 0843 to arrange this no less than 14 days before the start date of your event
Over the Phone
Our accounts team are available to process your payment over the phone through our secure server using your debit or credit card. Please call our accounts team on (022) 099 0843 with your Booking ID to do this.
Payment for your booking can be made using our secure online portal with your credit or debit card and must be completed no less than three working days before your event starts. To arrange this, please email our accounts team at firstname.lastname@example.org or call (022) 099 0843 to request this option.
Payment via a bank transfer is accepted. To arrange this, please email our accounts team at email@example.com or call (022) 099 0843 to request this option. Please put your Booking ID as the reference for your payment so we can assign the payment to your booking.
Please be aware that all payment may be non-refundable as oer our policy stated in our Terms and Conditions. If you require a refund, please contact our accounts team at your earliest conveniance to request this and they will process this in the system and if it is approved they may organise a voucher to the value of your booking (minus an administration fee) or at their discretion arrange a transfer of the funds back to you.
We do not offer credit under any circumstances and all bookings are to be paid for before the delivery team arrives or on delivery.
If payments are not received by any of the above methods before the start of the event, we reserve the right to either cancel your booking which is classed as a refusal of delivery under our terms and conditions, or complete your event and charge an additional 15% to cover administration costs associated with late payments.
If you are unsure about which payment method will work for you, struggling to organise the funds or would like to arrange payment in another way not mentioned above, please don’t hesitate to contact our accounts team at firstname.lastname@example.org or (022) 099 0843 and we will be happy to create a solution as we are flexible and we will work with you to make your event stress free.
Cyber Crime Policy
Our Bank Account Details are available on request to email@example.com. Our bank details have not changed since Kapiti Castles started and if you receive an email stating a change in bank details or an invoice or payment request that you did not ask for, please contact us immediately for further advice on (022) 099 0843. Our company will not be held liable if you transfer money to an incorrect account.
Our fantastic LayBy options allow you to confirm your booking and spread the payments over as many weeks as you want.
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At Kapiti Castles we try to be as flexible as we can so we offer a variety of payment options and ways to pay so that we can meet the needs of all our clients.